Wireless is too random, and hardly any scientific methods to control variables to get consistent results. Even if it's a modem/router combo, wired is always better, in all cases. Lastly, though I doubt you're doing it on wifi, make sure your device you're testing with, is wired directly to the Modem. If I do a manual change, speed test, close the browser and go back, it'll stay on the server, but auto-select a couple other servers, resulting in a faster speed in some cases, all depending on if the main choice has the speeds to work with your package and not already loaded. I also find it best, when doing manual server selections in, make sure it's doing multi server, and not single. You're only as fast as the weakest/slowest link, no pun intended. If there's good speeds within their network, but the rest of the world is slow, then there's an issue between where you're exiting from their network, to the rest of the world, and some techs will not listen to this. This is no where ideal, because that's within their network, and not real world. When I call Suddenlink to complain, granted I haven't had one say specifically in the last 2-3 months, some will demand you use the speed test on Suddenlink's site, which is Speedtest, but skinned for their own, and limited to their servers. I change it to a more close server in Enid, OK, and the results are indeed a little slower, but not by a large margin. When you run a test, are you changing to other server locations? I'm in NW Oklahoma, and it always points to a Suddenlink server, in Austin, TX. I compared Charleston, WV to the DSL Reports test and got fairly close results, but I'm only trying to pull 200 Mbps. To test past that point, use the browser based version of and manually select another speedtest server in the same city as Suddenlink's. Most commonly that could be CMTS port utilization overload, drop or plant problems. It tells you the exact amount of Download Speed and Upload Speed. It will show any issue from your PC to that server. Suddenlink communications speed test lets your test the connection speed of your internet. You should be able to trust the in-house Suddenlink Speedtest servers as a good test from your modem to the edge of the internal network. The speed test server itself has to be optimized to perform the tests reliably. That makes the test result totally dependent on a 3rd party company's network, and some cases those didn't have the circuit capacity to support a 100 Mbps test, let alone a 1G. The test would have to travel through Chicago, to Pittsburgh, then through a CLEC's network and the other company's network to the server. would select the closest server in WV on someone else's network. Suddenlink WV connects to IXP points in Ashburn, VA (near DC) and in Chicago, IL. The other problem is with the Ookla Speedtest selected test servers. I'm in West Virginia, but our customers would test anywhere from Pittsburgh to Seattle and then complain about their speed. Here is why that is a problem and why I went crazy trying to get them installed. I was with Suddenlink several years ago when they had no internal speed test servers.
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